Important
What End of Tenancy Cleaning Does Not Include
End of tenancy cleaning is a thorough move-out clean, but it is not unlimited restoration or repair work.
- Carpet or upholstery shampooing unless specifically arranged
- External window cleaning unless specifically arranged
- Repainting or wall repair
- Permanent stain removal
- Severe mould remediation
- Specialist damp treatment
- Heavy construction waste or rubble removal
- Hazardous waste handling
- Moving heavy furniture
If the property requires specialist work, extra time, or a different scope, we will explain this before confirming the booking where possible.
Before We Arrive
To help us complete the clean properly, please prepare the property where possible.
- Remove personal belongings before the clean
- Make sure we can access all rooms to be cleaned
- Send any inventory or agent checklist in advance
- Empty ovens, fridges, and cupboards if booked as add-ons
- Confirm key collection, lockbox, or access details before the appointment
- Let us know about any problem areas before the visit
A clear property and clear access arrangements help us work efficiently and focus on the agreed cleaning scope.