KGW Cleaners (trading name of Keystone Group Wash & Wipe Cleaners Ltd)

Email: contact@kgwcleaners.com

Last updated: 17 February 2026

1) Commitment to accessibility

We want as many people as possible to be able to use this website. We are committed to improving accessibility and providing reasonable adjustments where needed.

As a UK service provider, we recognise our duties under the Equality Act 2010 to make reasonable adjustments so disabled people are not placed at a substantial disadvantage, and we will not charge for reasonable adjustments. 

2) Scope of this statement

This statement applies to the KGW Cleaners website, including core pages used to view services and contact us. Some third-party tools (for example, embedded maps, booking tools or plugins) may be outside our direct control; we still aim to select accessible suppliers and provide alternatives where possible.

3) Accessibility standard we aim for

We aim, where practical, to align the website with WCAG 2.2 Level AA, a widely used benchmark for accessible web content. 

(We do not claim full conformance unless and until the site has been tested and any identified issues have been addressed.)

4) How you should be able to use this website

We aim for the website to work well for users who:

navigate using a keyboard (without a mouse);

use screen readers; and/or

increase text size and zoom without losing essential content or functionality.

5) What we’re doing to support accessibility

We aim to support accessibility by:

using clear headings and logical page structure;

providing meaningful link text and consistent navigation where possible;

supporting keyboard focus visibility and sensible tab order;

designing for responsive layouts and zoom;

labelling key form fields and providing clear instructions; and

using text alternatives for meaningful images where practicable.

6) Known limitations

We are always improving the site, but some content or third-party tools may not fully meet accessibility expectations. If you find an issue, please tell us (see “Feedback and contact”) and we will consider reasonable options to fix it or provide an alternative way to access the same information or service.

7) Feedback, contact, and alternative formats

If you find any accessibility problems, or you need information in an alternative format (for example, plain text or large print), email: contact@kgwcleaners.com.

Please include (where possible):

the webpage address (URL),

what you were trying to do,

what went wrong, and

any assistive technology you were using (optional).

Response times: We aim to acknowledge accessibility requests within 5 working days and to provide a substantive response or workable alternative within 20 working days, depending on the complexity of the issue.

8) If you’re not satisfied

If you believe you have been treated unfairly or discriminated against because of a disability in connection with accessing our services, you can contact the Equality Advisory and Support Service (EASS) for information and support:

Telephone: 0808 800 0082

Contact form / web chat: via the EASS website 

9) Ongoing improvement and review

We review accessibility as we update the website and content, and we aim to address issues identified through feedback. We may use a combination of manual checks (for example keyboard navigation) and automated testing tools to help identify improvements.